{% if show_service_level() and not is_freeswitch() %}
{% else %}
{% endif %}
{{ _('Answered') }}

{{ _('Attended calls.') }}

{{ _('Abandoned') }}

{{ _('Calls not attended by agents.') }}

{% if show_service_level() and not is_freeswitch() %}
{{ _('SL') }}

{{ _('Service Level.') }}

{% endif %}
{{ _('Incoming') }}

{{ _('Call on line.') }}

{% if not is_freeswitch() %}
{{ _('Av. time') }}

0:00

{{ _('Average time for answered calls.') }}

{{ _('Av. Wait') }}

0:00

{{ _('Average time waiting for calls.') }}

{% endif %}